Terms & Conditions

Section 01

Definitions

In these Terms, the following definitions apply:

• "Client" — the individual or entity engaging Woven Yard for design services.
• "Service Agreement" — the written agreement between Woven Yard and the Client specifying scope, deliverables, and fees.
• "Project" — the interior design work described in the Service Agreement.
• "Deliverables" — the documents, drawings, visualizations, or other outputs produced as part of the Project.
• "Site" — the physical space that is the subject of the Project.

Section 02

Services Offered

Woven Yard offers three primary services, each described in full on our Solutions page and in the relevant Service Agreement:

• Fabric of Space Consultation (MYR 450) — A single-engagement consultation including site visit and written observations. Delivered within one week.
• Patterned Design Development (MYR 3,300) — A comprehensive design service covering spatial planning, material selection, furniture curation, and 3D visualization. Timeline of 6–10 weeks with two revision sessions.
• Weaving It Together (MYR 1,700) — Project coordination from renovation through final styling. Duration of 8–14 weeks.

All services are subject to a separate written Service Agreement which, upon signature, forms the binding contract between the Client and Woven Yard.

Section 03

Engagement and Commencement

A Project commences upon receipt of the signed Service Agreement and payment of any deposit as specified therein. Prior to commencement, all discussions, proposals, and concept materials remain non-binding and for reference only.

We ask that the Client provide accurate and timely information regarding the Site, their requirements, and any relevant constraints at the outset. Incomplete or inaccurate information may affect the quality or timeline of Deliverables.

Section 04

Fees and Payment

Fees are as stated in the Service Agreement. Unless otherwise agreed in writing:

• A deposit of 50% of the agreed fee is payable upon signing the Service Agreement.
• The remaining balance is payable upon delivery of final Deliverables or at project completion, as defined in the Agreement.
• Invoices are payable within 14 days of the invoice date.
• Late payments may be subject to a late charge of 1.5% per month on the outstanding balance.
• All fees are quoted in Malaysian Ringgit (MYR) and are inclusive of any applicable taxes unless otherwise stated.

Woven Yard reserves the right to pause work on a Project where payment obligations have not been met, without liability for any resulting delays.

Section 05

Revisions and Change Requests

The number of revision sessions included in each service is specified in the Service Agreement. Revisions refer to adjustments within the original agreed scope. Changes that materially alter the scope, spatial brief, or design direction may be treated as additional work and quoted separately.

We welcome feedback and aim to incorporate it thoughtfully. Clear and consolidated feedback at each revision stage supports a smooth and well-considered process for both parties.

Section 06

Timelines and Delays

Project timelines are outlined in the Service Agreement and are estimates based on the agreed scope. Woven Yard will make reasonable efforts to meet stated timelines. However, timelines may be affected by factors including:

• Delays in receiving feedback or decisions from the Client.
• Changes to the project scope or brief.
• Third-party supplier or contractor timelines.
• Site conditions or access limitations.
• Circumstances outside reasonable control.

Where delays arise on our part without cause attributable to the Client, we will communicate promptly and work to find a suitable resolution.

Section 07

Intellectual Property

All design concepts, drawings, mood boards, visualizations, and other Deliverables created by Woven Yard remain our intellectual property until full payment has been received. Upon receipt of full payment:

• The Client receives a non-exclusive licence to use the Deliverables for the specific Project and Site described in the Service Agreement.
• Deliverables may not be reproduced, sold, or adapted for other projects without prior written consent from Woven Yard.
• Woven Yard retains the right to use images of completed projects for portfolio and marketing purposes, with reasonable regard for Client privacy.

Section 08

Cancellation and Termination

Either party may terminate the Service Agreement by giving written notice. In the event of termination:

• The Client is liable for fees corresponding to work completed up to the date of termination.
• Deposits are non-refundable where work has commenced.
• If Woven Yard terminates without cause, any deposit paid for work not yet commenced will be returned.
• Deliverables produced up to the point of termination remain the property of Woven Yard until all outstanding fees are settled.

Section 09

Limitation of Liability

Woven Yard will exercise reasonable care and skill in the delivery of services. However, we do not accept liability for:

• Outcomes arising from inaccurate information provided by the Client.
• Work carried out by third-party contractors not directly engaged by Woven Yard.
• Variations in material colour, texture, or finish between samples and final products, as these may differ due to manufacturing or lighting conditions.
• Delays or losses caused by circumstances beyond our reasonable control.

Our total liability in connection with any Project shall not exceed the total fees paid by the Client for that Project.

Section 10

Confidentiality

Each party agrees to treat information shared by the other in connection with a Project as confidential and not to disclose it to third parties without prior written consent. This obligation does not apply to information that is publicly available or required to be disclosed by law. Our handling of personal data is further described in our Privacy Policy.

Section 11

Client Responsibilities

To support a well-managed project, the Client agrees to:

• Provide accurate information about the Site, budget, preferences, and any relevant constraints in a timely manner.
• Make timely decisions at each stage of the project.
• Ensure access to the Site for site visits, measurements, and reviews as required.
• Communicate changes to requirements as early as possible.
• Settle all invoices in accordance with the payment terms in these Terms and the Service Agreement.

Section 12

Governing Law

These Terms are governed by the laws of Malaysia. Any disputes arising in connection with these Terms or a Service Agreement shall be subject to the jurisdiction of the courts of Malaysia. We will always endeavour to resolve any concerns informally before any formal proceedings.

Section 13

Amendments to These Terms

Woven Yard may update these Terms from time to time. Where changes are material, we will make reasonable efforts to inform active Clients. The current version of these Terms is published on our website. Continued engagement with our services following any update constitutes acceptance of the revised Terms.

Section 14

Contact

If you have any questions about these Terms, please reach out to us directly. We are always glad to take the time to explain how our services work.